A virtual receptionist is a service that helps businesses with their incoming calls. These services can include answering customer inquiries, screening sales leads, and scheduling appointments. Using a virtual receptionist can help businesses save money by not having to hire an in-house staff member. It can also improve business efficiency and increase customer satisfaction.
Most virtual receptionist services work off of an intuitive script that can handle a variety of caller scenarios. A company’s specific nuances and policies can be included in the script, ensuring each caller has a seamless experience with the brand they are calling. For example, some services might offer a different greeting for a property management or appliance repair company than they would for a medical office or psychology clinic.
Callers can choose from a preconfigured menu that routes based on business working hours, outside of these hours, holidays, and more. This allows them to have a personalized experience while freeing up time for employees who are already busy.
Virtual receptionists can also screen leads for quality and qualify them so that the business can spend more time on customers who are likely to convert. This can be especially helpful for sales teams, which typically receive a high volume of unsolicited calls that can be difficult to sort through. A skilled virtual receptionist can screen these calls and provide the right information to the right person at the correct time, resulting in more effective lead conversion. virtual receptionist